Privacy policy

Last updated: September 12, 2026

CHURA PANTRY operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the "Services"). CHURA PANTRY is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs to the extent of that conflict with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies, or can reasonably be linked to, you or another individual. Personal information does not include information that is collected anonymously or that has been de-identified so it can no longer be linked back to you. We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services and as permitted or required by applicable law:

  • Contact information: including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information: including credit card, debit card, and other financial account numbers, payment information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
  • Account information: including your username, password, security questions, preferences, and settings.
  • Transaction information: including the items you view, place in your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions.
  • Communications with us: including information you provide when contacting our customer support, for example.
  • Device information: including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information: including information about how you interact with the Services, such as how and when you access or use the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: such as when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services: from your device when you use our products or services or visit our website, and through cookies and similar technologies.
  • From our service providers: including when we engage them to enable certain technologies, or when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • To provide, customize, and improve the Services. This includes fulfilling our contract with you, processing payments, fulfilling orders, remembering your preferences and items you are interested in, sending notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging for shipping, facilitating returns and exchanges, enabling you to post reviews, and providing you with a personalized shopping experience, such as recommending products related to your purchases.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and displaying advertisements based on your purchase history or interactions with the Services on this and other websites.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure the Services. If you register an account with the Services, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access details with anyone else.
  • Communicating with you. We use your personal information to provide customer support, respond to your inquiries effectively, and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law, respond to legitimate legal process such as requests from law enforcement or government agencies, participate in and investigate civil discovery proceedings, potential or actual litigation, or other legal disputes, and enforce or investigate potential violations of our Terms of Service or this Privacy Policy.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

  • With Shopify and vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
  • With business and marketing partners to provide marketing services and advertisements. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different websites and merchants. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to direct us not to share your information for targeted advertising purposes, based on your online activity across different websites and merchants. You may exercise this right by opting out here.
  • When you direct, request, or otherwise consent to disclosure to a third party, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be sent to and shared with Shopify and third parties that may be located in a different country than where you reside, in order to provide and improve the Services for you. In addition, we use some of Shopify's enhanced features, which incorporate data and information from your interactions with our store, other merchants, and Shopify, to protect, improve, and expand our business. To provide these enhanced features, Shopify may use your personal information collected from your interactions with our store, other merchants, and Shopify. Where this occurs, Shopify is responsible for the personal information it processes for these purposes, and will address any requests you make to exercise your rights with respect to that personal information. To learn more about how Shopify uses your personal information and about your rights, please see the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights over your personal information here: Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms of use. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be visible to other users of the Services or third-party platforms without limitation as to its use by us or by a third party. The inclusion of a link on the Services does not imply endorsement of the linked site by us.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the applicable age of consent. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined by applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases, we may decline your request as permitted by law.

  • Right to access/know: You may have a right to request access to personal information that we hold about you.
  • Right to delete: You may have a right to request that we delete personal information we maintain about you.
  • Right to correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right to portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to opt-out of sale or sharing of personal information for targeted advertising: You may have a right to direct us not to "sell" or "share" your personal information, or to opt out of our processing of personal information for "targeted advertising," as defined by applicable privacy laws. You may exercise this right by opting out here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you live, we will automatically treat this as a request to opt out of the sale/sharing of information for the device and browser you used to visit our website. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. We do not recognize other "Do Not Track" signals sent from your browser or device other than the Global Privacy Control.
  • Managing communication preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

If you are a resident of the United Kingdom or European Economic Area, you may also have the right to the following, subject to certain exceptions provided by applicable law:

  • Right to object to processing and restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Right to withdraw consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information, including your rights with respect to data processed by Shopify, please see https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before an agent can make a request on your behalf, we may require that the agent provide proof of your authorization and verify their own identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. In the European Economic Area, you may find a list of relevant data protection supervisory authorities here.

International Transfers

Please be aware that we may transfer, store, and process your personal information outside the country you live in, including the United States.

Whenever we transfer your personal information out of the European Economic Area or the United Kingdom, we will do so in accordance with the requirements of applicable data protection law, and where possible, we will rely on an adequacy decision, or we will use standard contractual clauses approved by the European Commission or an equivalent mechanism approved by the relevant UK authority, as applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and take any other steps required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us by email at support@churapantry.com, or by mail using the details provided below:

CHURA PANTRY
905-0016, Ohigashi 3-21-6, Gloria Nago 511, Nago-shi, Okinawa, Japan

For the purposes of applicable data protection laws, we are the data controller of your personal information.