Shipping policy

Processing Time

Orders are processed and shipped within 3 business days of the order being placed. You will receive a shipping confirmation once your order has shipped.

For subscriptions, each monthly box is processed and shipped within 3 business days of that month's payment.

Shipping Method

All orders are shipped internationally via International ePacket Light through Japan Post. All shipments include tracking and are delivered to the recipient's mailbox without a signature. Shipping costs are calculated at checkout based on your delivery address and are charged together with your order at the time of purchase.

Delivery Times

Delivery times vary by destination and are estimates only. CHURA PANTRY is not responsible for delays caused by shipping carriers, customs processing, weather, or other circumstances beyond our control.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are not included in the price of your order or your shipping cost, and are the responsibility of the customer. CHURA PANTRY has no control over these charges and cannot predict their amount. Please contact your local customs office for more information before placing your order.

Lost or Damaged Packages

If your package arrives damaged, or if you believe your package has been lost in transit, please contact us at support@churapantry.com as soon as possible so we can assist you.

Incorrect Address

Please ensure your shipping address is correct at checkout. CHURA PANTRY is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, additional shipping charges may apply to reship the order.

Questions

If you have any questions about our shipping policy, please contact us at support@churapantry.com.